Medistore

How can I exchange or return my purchases?

Supplier will provide a 7 day return policy which a Customer may return an item that is undamaged, unopened, with tags still attached (at Customer’s own expense).

Supplier will also provide a return/refund policy for any damaged or defective items as long as any claims are placed within 7 days of the item being received. The cost of delivering such replacements to the Customer will be borne by the Supplier. 

Supplier will not provide any policy for any claims placed on an item after 7 days of being received.

What if the item I ordered online is no longer available or out of stock?

In the event that an item is cancelled due to being out of stock, a full refund will be provided. Please be informed that the refund value will be calculated based on the amount you have paid after applying any promotional discounts.

Can my order be cancelled?

At this time, we do not offer the option to cancel orders once they have been placed.

Return & Refund

Supplier will provide a 7 day return policy which a Customer may return an item that is undamaged, unopened, with tags still attached (at Customer’s own expense).

Supplier will also provide a return/refund policy for any damaged or defective items as long as any claims are placed within 7 days of the item being received. The cost of delivering such replacements to the Customer will be borne by the Supplier. 

Supplier will not provide any policy for any claims placed on an item after 7 days of being received.

In the event if an item is cancelled due to out of stock, full refund will be made. Please be informed that the refund value will be based on the amount you have paid after promotion discount.

No cancellation is allowed.

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