Medistore

What modes of payment do you accept for online orders?

MasterCard, Visa and PayNow is accepted.

Can I cancel my order?

Orders cannot be cancelled once payment has been confirmed and processing has begun.

How can I browse or find a product?

You may navigate through our website’s categories and sub-categories, utilise the left navigation filters, or use the search bar at the top by entering keywords related to the product.

What should I do in case of order dispute?

In case of order dispute, kindly inform us within 7 days of receiving your parcel. Alternatively, contact our customer service through the ‘Contact Us’ form on our website. Disputes beyond the 7-day window will be reviewed on a case-by-case basis.

Can I change my order after it has been placed?

As your order will be processed immediately, you will not be able to change your order.

Order & Payment

MasterCard, Visa and PayNow is accepted.

As your order will be processed immediately, you will not be able to cancel your order once you have confirmed payment. 

You may browse and find a product by categories and sub-categories in our website. You may select the filters on the left navigation on each main/sub category page. 

Have a product in mind? Simply type in the keyword in the search bar on top, which will direct you to a page containing the products related to your keyword. 

In case of order dispute, please contact us within 7 days upon receiving your parcel. 

Alernatively, you may contact our customer service via ‘Contact Us’ form on our website.

Orders past the 7 days limit will be subjected for review on a case-by-case basis.

As your order will be processed immediately, you will not be able to change your order.

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